INTEK came in and took over everything at a time when we were totally overwhelmed with all the damage caused by the fire in our home. You answered all our questions and helped us with problems we could never have anticipated. You were terrific! We really appreciate your sensitivity to our situation. Your technicians were there within three hours of the fire and we were back in our home sooner than we expected.
INTEK SERVICE FIRST treated us excellent, we were kept informed throughout the whole fire restoration process. It ment alot that they cared about us and our needs, right down to the little stuff. We are glad we chose INTEK!
I would like to personally extend my sincere appreciation to INTEK for taking the initiative to begin same-day water extraction and cleanup.
Dick Busch COO Midcontinent Communications
Our water loss ocurred at a stessfull time. INTEK came in and explained the whole process to us from beginning to end. They were very thorough and professional. We hope that we never have a water loss again, but if we do, we will call INTEK.
Dear Intek: Around the beginning of August my house sustained considerable water damage caused by careless roofers. It was literally raining inside our house. It has been a long journey but thanks to Intek’s magnificent restoration people we are close to putting this behind us. The water damage drying service could not have done a better job. The drywallers and painters did a beautiful job. The carpenters, carpet cleaners, and floor refinishing people did a wonderful job. The people sent to clean and organize were hard working and meticulous doing their job. A special thanks to Intek personnel. The subcontractors all did very good work but the employees of Intek are special. The professionalism, magnificent work ethics, and genuine concern sets them apart. I would highly recommend Intek to anyone. Once again, Thank.
Craig and Peg Ellman
INTEK 's response was amazing. Bob Dhaemers' crew stayed until 3:30 AM and returned many days after that and ensured the lower level was clean, dry, and safe. Victor Arce's crew then restored the lower level "as if it never happened." All your employees were very professional, competent, and friendly. We felt we were in excellent hands. We absolutely would use your services again. Thank you very much.
Lowell and Nancy Broin
Your crew did a wonderful job. The carpet cleaners worked hard to get the carpet clean. Your cleaning woman worked her tail off and was very nice. We couldn't have been more pleased with how everything turned out.
What can I say...you folks are GREAT! Thank you for getting us in on such short notice after the other company stood us up. We look forward to the arrival of our new twins knowing our carpets are clean and fresh. We will recommend your company to all our friends.
Steve & Cassandra Swanson
INTEK SERVICE FIRST did excellent work on my apartment building. There was so much smoke and the smell was very strong. When they were done the smoke and smell were both gone. I couldn't believe it! INTEK did quality workmanship and the apartment was better than new.
Dan Dunsworth, owner Valley West Apartments
In my career as a corporate trainer, I have spirited the concept of excellent customer service hundreds upon hundreds of times. Almost daily, I teach many others what true customer service is and how to achieve it. More often than not, I am disappointed to learn excellent customer service seems like a dying trait. That is; however, not the experience I received with INTEK recently... When I go into a company to teach customer service skills, I will generally visit the establishment to create a baseline for their current levels of customer service. I then grade them based on criteria I have established over my years of doing this type of work. The average grade for most companies is a C-. INTEK WAS AN A++!!... Thank you again for proving to us that great customer service does still exist.
It was sheer joy to walk in the lumber yard last Sunday morning and see the floors shining like a million dollars!! You did a terrific job and we THANK YOU SO MUCH for your hard work!!
Wendell & Betty Ames
Once again INTEK has made the carpet in my home look like new! The two young men who came into my home were exceptionally thorough.
We want thank you for all the hard work that was done on our house after our water damage. Your crew was very empathetic and professional during the whole ordeal. Thank you again.
Kim & Tom Lawrenz